Refund policy

Returns

At 4Tastic SA, we are committed to providing premium-quality products. To ensure fairness and maintain the highest standards, returns are only accepted where required under applicable South African consumer law.

We do not accept returns for:

  • Change of mind.

  • Incorrect product selection made by the customer.

  • Products that have been used, worn, installed, altered or damaged after delivery.

  • Products returned without their original packaging and accessories.

Inspect Your Order

Please inspect your order as soon as it is delivered. Any damage, defects, incorrect items or missing items must be reported to us within 7 days of receiving your order.

Failure to notify us within this period may affect our ability to process your claim.

Damaged or Defective Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

To help us resolve your claim as quickly as possible, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs showing the product and the defect or damage.

Once your claim has been reviewed and approved, we will repair, replace or refund the product where required by South African consumer law.

Return Conditions

Any approved return must:

  • Be authorised by 4Tastic SA before being returned.

  • Be returned in its original condition, including all packaging and accessories where reasonably possible.

  • Not show signs of misuse, abuse, negligence, accidental damage or unauthorised modification.

Returns sent without prior approval may not be accepted.

Refunds

Where a refund is approved, it will be processed using the original payment method within a reasonable time after the returned product has been received and inspected.

Shipping fees are non-refundable unless the return is due to an error on our part or a confirmed defective product.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team before returning any item. We are always happy to assist and will work to resolve any genuine product concerns as quickly as possible.